Sales, Refund & Warranty Policy

At The Wellness Lab, we are committed to providing high-quality red light therapy products. Please read the following terms carefully before making a purchase.

Sales & Return Policy

All Sales Are Final

All purchases made with The Wellness Lab are final. We do not offer refunds, returns, or exchanges under any circumstances. Please ensure you have reviewed all product details, specifications, and sizing before completing your order. Red light therapy panels are personal wellness devices—if you have any questions, our team is happy to assist before your purchase.

Exceptions – 14-Day Return Policy

We offer a 14-day return policy for unused panels. You have 14 days after receiving your item to request a return.

To be eligible:

Item must be in the same condition received
Unused and unassembled
In original packaging with all accessories
Proof of purchase required

To start a return:

Returns collected by our courier provider
Return shipping costs are the customer's responsibility
Refunds processed within 10 business days of approval

Damages, Defects & Issues

Inspect immediately upon delivery. Contact us within 48 hours if:

Item is defective or damaged
You receive the wrong item
Components are missing

We will evaluate the issue and make it right—repair, replacement, or refund at our discretion.

Warranty Coverage

1-Year Limited Warranty

All red light therapy panels include a 1-year warranty from date of delivery.

Covered:

Manufacturing defects
LED failure under normal use
Electrical component malfunctions
Power supply issues

Not Covered:

Damage from misuse, abuse, or negligence
Unauthorized modifications or repairs
Normal wear and tear
Cosmetic damage (scratches, dents) not affecting function
Damage from power surges, water exposure, or improper voltage
Commercial use (unless specified at purchase)

Warranty Claims:

Email admin@thewellnesslab.com with order number, photos/video of issue, and description
Our team will assess and provide instructions
Approved claims: repair or replacement at our discretion
Customer responsible for shipping to us; we cover return shipping

Warranty void if:

Panel is opened, modified, or repaired by unauthorized persons
Serial number is removed or defaced
Damage results from failure to follow operating instructions

Electrical & Installation

Customers are responsible for ensuring their electrical setup meets panel specifications. The Wellness Lab is not responsible for:

Electrical modifications needed for installation
Damage from improper voltage or power supply
Issues arising from non-standard electrical configurations

Specifications: Check voltage, amperage, and plug type before ordering.

Refunds

Once we receive and inspect your return, we notify you of approval status. If approved:

Refund processed to original payment method within 10 business days
Original shipping costs are non-refundable
If more than 15 business days pass since approval, contact admin@thewellnesslab.com

Important Notes

We reserve the right to reject returns that don't meet policy conditions
Panels showing signs of use, assembly, or wear will not be accepted
Warranty and return policies are separate—warranty covers defects, not satisfaction
International orders: customer responsible for customs/duties on returns