Privacy Policy

1. Information We Collect

Personal Information: Name, email, phone number, shipping/billing address
Payment Information: Processed securely through Shopify—we never store your payment details
Usage Data: IP address, browser type, pages visited, time/date of visits

2. How We Use Your Information

Process and fulfill orders
Provide customer support
Send marketing communications (with your consent—unsubscribe anytime)
Improve website performance and user experience

3. Legal Basis for Processing (GDPR Compliance)

We process your data based on:

Contractual necessity (to fulfill your orders)
Consent (for marketing communications)
Legitimate interest (to improve our services)

4. Your Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Object to or restrict processing
Data portability

To exercise these rights, email us at: hello@thewellnesslab.ae

5. Data Sharing

We share information only with:

Shipping and logistics providers
Payment processors (Stripe)
Marketing service providers

All third parties are contractually bound to protect your data and use it solely for specified purposes.

6. International Data Transfers

Your data may be transferred to and processed in the UAE, United States (Shopify servers), or other countries. We ensure appropriate safeguards are in place for all international transfers.

7. Data Retention

We retain your personal information for 7 years after your last purchase to comply with UAE tax and accounting laws, or as required by applicable regulations.

8. Cookies & Tracking

We use cookies to enhance your browsing experience. By using our site, you consent to our use of cookies. You can manage cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organizational measures to protect your data. However, no internet transmission is 100% secure.

10. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect data from children under 13.

11. Changes to This Policy

We may update this policy at any time. Changes are effective immediately upon posting. Please review periodically.

12. Contact Us

The Wellness Lab

Email: admin@thewellnesslab.com